Information we collect
When you book a junk removal job, we collect:
- Your name
- Phone number
- Pickup address and ZIP code
- Payment information (processed by Stripe — we do not store full card numbers)
- Photos you upload of the items to be hauled
How we use your information
- To fulfill your booking and dispatch a hauler
- To communicate with you about your job (confirmations, updates, support)
- To process your payment after job completion
- To improve pricing accuracy and service operations
Uploaded photos may be used to improve pricing accuracy and service operations, including refining our load-size estimation models.
Third-party services
We share only the minimum information needed with trusted providers:
- Stripe — payment processing
- Twilio — SMS notifications about your booking
- Analytics tools to understand how the platform is used
We do not sell personal information.
Data protection
We use industry-standard encryption in transit and at rest. Access to customer data is restricted to authorized staff and is logged.
Cookies and tracking
We use essential cookies to keep you signed in and to remember your booking session. We may use limited analytics cookies to understand traffic patterns. We do not use cookies for cross-site advertising.
Your rights
You may request a copy of the data we hold about you, ask us to correct it, or request deletion (subject to record-keeping required by tax and legal obligations). Email us to make a request.
Contact
Privacy questions: privacy@loadup.network.